Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
January 16, 2018
The New Era of Experience Personalization- Its the Experience Economy Stupid

The New Era of Experience Personalization

Embrace the new era of Experience Personalization That’s what my client RichRelevance – the world’s leading personalization provider as its website attests – is calling it […]
October 22, 2017

Relaying Remarkable Memories

In preparation for the upcoming Thanksgiving-Christmas holiday season, the EAT section in my local St. Paul Pioneer Press (yes, I still read daily newspapers – three […]
October 11, 2017
expy award ema award experience stager pine and gilmore aurora, ohio

The 2017 EXPY & EMA Award Winners

Every year, at our annual thinkAbout event, we give out two awards, the Experience Stager of the Year, or EXPY, and the Experience Management Achievement, or […]