The Start of a Tradition

As experiences proliferate in industry after industry, certain organizations and individuals demonstrate exceptional skill in envisioning, designing, and staging truly memorably and innovative experiences. Pine & Gilmore established the annual Experience Stager of the Year (EXPY) and Experience Management Achievement (EMA) awards. The Experience Stager and Management awards are dedicated to recognizing these stalwart trailblazers.

By tradition, EXPY and EMA award recipients remain a closely guarded secret until officially announced at the annual Strategic Horizons thinkAbout. During the award presentation, Pine & Gilmore not only honor the winners but also interview them on stage for insights into their accomplishments.

The Experience Stager and Management awards are individually cast in solid brass by master artisan Trace Guthrie. Each weighing nearly 10 pounds, the EXPY is a 3-D interpretation of the commedia dell’arte performer on the original cover of The Experience Economy, while the EMA represents the book's influence on award winners.

Who will be the next EXPY and EMA winners? Come to thinkAbout and find out! Think you or someone you know is worthy of EXPY or EMA consideration? Reach out and tell us more at thinkAbout@StrategicHorizons.com.

Individually cast in solid brass by master artisan Trace Guthrie and each weighing nearly 10 pounds, the EXPY is a 3-D interpretation of the commedia dell’arte performer on the original cover of The Experience Economy, while the EMA represents the book's influence on award winners.

Awards & Winners

The EXPY Award

First commissioned in 1999, the EXPY is, by all accounts, the first award ever established to specifically honor excellence in experience staging. Pine & Gilmore award the EXPY each year at the culmination of their annual countdown of the “Top Ten Experiences of the Year” at thinkAbout, which highlights advances in the art and science of experience staging. The EXPY award is given each year to a company that stands head and shoulders above its competition in applying the principles of the Experience Economy to its business.

EXPY Recipients

2017
Carnival Corp., Doral, FL. For innovating the Ocean Medallion IoT device (and associated software & hardware) that enables it to mass customize its cruise experiences to each individual guest.

2016
Pirch, San Diego, CA. For creating an appliance store where consumers interact with and directly experience the merchandise.

2015
Chick-fil-A, Atlanta, GA. For its rich mix of experiences layered atop its quick-service chicken restaurant chain.

2014
SantaPark, Rovaniemi, Finland. For its dedication to details and continuous consistent improvement in offering unique Christmas experiences in Santa’s "home cavern" in the Arctic Circle.

2013
Tough Mudder LLC, New York, NY. For creating a series of enormously popular (and physically challenging) events which appeal to personal transformation, and which act as powerful marketing experiences.

2012
826 National, San Francisco, CA. For creating a network of writing and tutoring centers across the country that help under-resourced students explore their creativity and improve their writing skills..

2011
TechShop, Menlo Park, CA. For creating membership-based workshops that give members access to tools and equipment, instruction, and a community of creative and supportive people so they can build the things they have always wanted to make.

2010
Build-A-Bear Workshop, St. Louis, MO. For creating a global retail enterprise that exemplifies the principles of experience staging and design, including mass customizing.

2009
The U.S. Army, Washington D.C. For reimagining the recruiting experience through AmericasArmy.com and its Army Experience Center.

2008
Abraham Lincoln Presidential Library and Museum, Springfield, IL. For bringing the latest in technology and experience design into an increasingly stale industry.

2007
TST, Inc., Fort Collins, CO. For turning their offices into the Engineerium, a B2B experience that truly engages business clients.

2006
Cereality, Scottsdale, AZ. For answering the question, What is to breakfast cereal as Starbucks is to coffee?

2005
HOK Sport + Venue + Event (now Populous), Kansas City, KS. For expertise blending the natural with the artificial in placemaking.

2004
Charthouse Learning, Burnsville, MN. For helping workers around the world to truly understand that work IS theatre through its Fish! offerings.

2003
Cerritos Library, Cerritos, CA. For integrating architecture, theming, design, technology, and human performances to create an engaging educational experience.

2002
LEGO Group, Billund, Denmark. For a portfolio of marketing experiences that exemplifies all ten levels of the Placemaking Portfolio.

2001
Joie de Vivre Hospitality, San Francisco, CA. For its insightful and effective approach to theming.

2000
Geek Squad, Minneapolis, MN. For turning a mundane service into an engaging encounter.

1999
American Girl Place, Chicago, IL. For recognizing the value, even as a manufacturer, of paid-for experiences.

The EMA Award

Sister award to the EXPY, the annual EMA was established by Pine & Gilmore in 2005 to recognize individual accomplishment in creating new-to-the-world experience offerings and approaches. In order to be eligible, EMA recipients must have participated in at least one thinkAbout.

EMA Recipients

2017
Ty Koon, Lawton Connect. For succeeding and growing in the increasingly commoditized printing business by embracing principles of the Experience Economy in marketing, sales, strategy, and even operations.

2016
Gerry Givnish & Jim Cummings, Life Celebration. For transforming the staid industry of funeral homes into one dedicated to creating memorable experiences through designing, creating, and shipping mass customized memorial products.

2015
Jolene Dingler, The Prime Family of Companies. For her ingenious work in combining all manner of life experience moments – from weddings to baby showers to college planning – in order to significantly grow the core business of Prime Financial.

2014
Greg Bogue, Maritz Travel Company. For his instrumental work in launching Maritz's Experience Innovation Lab, through which Maritz leads clients in rethinking how their events are designed and staged.

2013
Diane Stover-Hopkins, Beacon Health System. For consistently leading change in the healthcare arena in the areas of patient and staff experiences, and encouraging the continued development of experience thinking among healthcare leaders.

2012
Laila Pawlak and Kris Østergaard, DARE2. For their work advancing the Experience Economy, especially through the creation of the DARE2mansion, a professional hub and playground in Copenhagen, Denmark, bringing together a diverse group of emerging entrepreneurs and free agents, in the business community and academia.

2011
Shareef Mahdavi, SM2 Strategic (now at ALPHAEON Corporation). For being the leading voice and advocate for improving the patient experience in the refractive eye-surgery industry.

2010
Mark Greiner, Steelcase/Workspring. For his vision in creating a B2B collaborative workspace that is truly worthy of being called an experience.

2009
Amy Sanders, American National Bank of Texas (now at Amy Sanders Experience Design & Consulting). For leading development of ANBTX’s Dream Membership and Dream Centers for small business owners.

2008
Doug Johnson, General Growth Properties (now at The Advisory Board Company). For development of the seasonal Santastic Christmas experiences at General Growth Properties malls.

2007
Steve Dragoo, Solutions Consulting, Inc. For advances in training grocery store employees to stage engaging experiences.

2006
Jeff Kallay, TargetX (now at Render Experiences). For redesigning the on-campus college recruiting tour experience for countless universities.

2005
Gary Adamson, Starizon Studio, and Sonia Rhodes, Sharp Health Care (now at The Advisory Board Company). Awarded jointly for, respectively, founding Starizon Studio, the Experience Design Place in Keystone, Colorado, that transforms companies into premier experience stagers, and the Sharp HealthCare Experience and University that has ignited the fires of a great patient and employee experiences at Sharp.


Who will be the next EXPY and EMA winners? Come to thinkAbout and find out! Think you or someone you know is worthy of EXPY or EMA consideration? Drop us a line and tell us more at thinkAbout@StrategicHorizons.com.

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