Diane S. Hopkins

Diane S. Hopkins



Lancaster, PA

CE #003

I consult with healthcare and non-healthcare clients to develop comprehensive Customer Experience and Innovation Culture strategies for sustainable high performance.  Advisory support includes culture assessments, co-creation workshop design and facilitation and experience design project review and leadership. I was one of the first Chief Experience Officers in the healthcare industry. I work with companies to improve enterprise-wide competencies to thoughtfully and deliberately design exceptional experiences.  I have extensive experience guiding organizations to engage staff at all levels to build a more innovative problem-solving workforce.  I am the author of Unleashing the Chief Moment Officers and am available for speeches, workshop design and facilitation, strategy and content development.  Clients have included: Medline, DuPont Sustainable Solutions, Laerdal, Atlantic Health System, Mount Carmel Health System, Freedom Healthworks, Holy Redeemer Health System.  I am on the faculty at Pennsylvania College of Health Science and founding faculty at the University of Notre Dame Innovation Mentor program.

The Experience Economy Expert Certification was extremely valuable in refining the overall framework and content for my consulting offerings and teaching.  The training allowed me to broaden my view of experience strategy by exploring concepts from many different industries with ongoing access to the wisdom of a community of experience economy colleagues.