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Training front-line employees to stage remarkable customer experiences.
EXPERIENCE TRAINING FROM THE EXPERTS
Companies with customer-facing personnel have an incredible opportunity to change their customer experience today. Front-line personnel are the primary ambassadors of a brand’s experience — often playing the make-or-break role in how customers ultimately feel about you.
Following more than 20 years of writing, speaking, and consulting with companies on their groundbreaking book The Experience Economy, Joe Pine and Jim Gilmore now introduce an invaluable program to help you stage remarkable experiences for your customers: OnStage Customer Experience Training.
AN OVERVIEW OF ONSTAGE
OnStage is a 12-week online course designed specifically for the front-line employee. The virtual, interactive training – complete with exercises and quizzes – is made up of short, engaging discussions between Pine & Gilmore and can be accessed from any internet-enabled device. Pine & Gilmore have reviewed their body of work and adapted five key principles to apply to the employee environment. Using easy-to-understand language and powerful examples, they make the content both engaging and applicable for your employees.
CAN ONSTAGE HELP MY COMPANY?
- Do your customers price-shop you?
- Are your customers longing for connection?
- Does it feel like you’re constantly hiring?
- Are some of your employees disengaged?
- Do you need more repeat customers?
- Struggling to improve your customer experience?
TIME TO GET ONSTAGE
OnStage will help any customer-facing employee transform routine engagements into engaging experiences. It’s virtual, meaning that it can be accessed from any computer, internet-enabled device, or the mobile app to allow training to occur on-demand and as often as needed. It’s interactive, with individual and group exercises and quizzes to enhance the comprehension of the teaching. It’s tracked, with built-in monitoring so managers can see who is completing the training, grasping the concepts, and who needs extra assistance. The 12-week course is purchased as an annual license, allowing for the repetition of training necessary to build a permanent skill.
WHAT DO I GET?
- 24-7 access to the virtual training
- Quarterly live training calls with Joe Pine & Jim Gilmore
- A Welcome Kit that includes a 20-page Manager’s Manual to guide administration of the training
- Excerpts from The Experience Economy that pertain to customer-facing employees
After going through this training, your employees will know how to create repeat customers by staging remarkable experiences. Through OnStage, you’ll be able to customize the experience and create differentiation without changing your goods or services. Plus, your employees will produce more meaningful work, you’ll increase employee retention, and your customers will find new reasons to be loyal to you.
INSPIRE YOUR EMPLOYEES, DELIGHT YOUR CUSTOMERS
Front-line employee interactions are often the point where repeat customers are made or negative reviewers are sent scrambling for their smart phones. It’s now time to do something about it – get your employees OnStage and begin to transform the experience for both them and your customers. Click below to get more program details!
REQUEST A LIVE DEMO TODAY
Experience for yourself a live demonstration of the OnStage program. When you click the link below, just select a date and an available time that works for you, and the system will then generate a Zoom meeting invitation you can follow.
Additional questions? Contact Doug Parker at +1 (330) 995-4680 or email: Explore@StrategicHorizons.com