Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 17, 2020

The Economic Impact of Experiences

The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone to […]
February 3, 2020
Entropic Tourism

Entropic Tourism?

I really enjoyed Joe’s contribution to this online forum with various “2020 Predictions” about “Sustainable Tourism.” If you’ve not yet seen his thoughts, do check them […]
November 25, 2019

Reflections on Models of Experiential Value

The Sweet Spot, Flow, and Calling Commonalities in Models of Experiential Value I’ve long been fascinated with the relationship between (a) our Four Experiential Realms model […]
February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
November 2, 2019
The Experience Economy: Competing for Customer Time, Attention, and Money

The Experience Economy: Competing for Customer Time, Attention, and Money

By Joe Pine & Jim Gilmore We are proud that Harvard Business Review Press is re-releasing The Experience Economy in hardcover, with books available in early […]