Observations, insights, rants, and assorted loose ends on things we notice in the world.

November 2, 2019
The Experience Economy: Competing for Customer Time, Attention, and Money

The Experience Economy: Competing for Customer Time, Attention, and Money

By Joe Pine & Jim Gilmore We are proud that Harvard Business Review Press is re-releasing The Experience Economy in hardcover, with books available in early […]
February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
November 25, 2019

Reflections on Models of Experiential Value

The Sweet Spot, Flow, and Calling Commonalities in Models of Experiential Value I’ve long been fascinated with the relationship between (a) our Four Experiential Realms model […]
March 26, 2019
Happy Anniversary - 20 Years of The Experience Economy

Happy Anniversary, The Experience Economy

My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage, with […]
November 19, 2018
world experience markers

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this is […]