Pine & Gilmore's Thoughts

hybrid experiences model
Experience Economy
Joe Pine

The Model for Hybrid Experiences

Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.

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Embracing-The-Employee-Experience
Employee Experiences
Joe Pine

Embracing The Employee Experience

I have long known that the ideas, principles, and frameworks of the Experience Economy (and The Experience Economy) apply to the employee experience, and finally,

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empty amusement park
Experience Economy
Pine & Gilmore

No Experiences, No Recovery

It’s often said that any publicity is good publicity, so we’re glad to see attention given to the importance of a thriving Experience Economy in the

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woman alone in the stands
Experience Economy
Joe Pine

Experience-led Transformation

It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.

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admit one
Experience Economy
Jim Gilmore

Think Richly About Charging Admission Fees

From the outset of our musings on the Experience Economy, we’ve advocated charging admission for experiences, asking this provocative question:
What would you do differently if you charged admission?

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employment drivers WSJ
Experience Economy
Jim Gilmore

The Economic Impact of Experiences

The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone

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Entropic Tourism?
Experience Economy
Jim Gilmore

Entropic Tourism?

I really enjoyed Joe’s contribution to this online forum with various “2020 Predictions” about “Sustainable Tourism.” If you’ve not yet seen his thoughts, do check

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