Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
Do you like it?
1 Read more
October 5, 2018
Lego - Modularity

The Power of Modularity

I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect. When […]
Do you like it?
0 Read more
January 28, 2018
Joe Pine - Placemaking is About Experience

The Year of Retail Experiences

Take a tour through a Year of Retail Experience I have long lamented that the industry that has needed to embrace the Experience Economy more than […]
Do you like it?
3 Read more
January 16, 2018
The New Era of Experience Personalization- Its the Experience Economy Stupid

The New Era of Experience Personalization

Embrace the new era of Experience Personalization That’s what my client RichRelevance – the world’s leading personalization provider as its website attests – is calling it […]
Do you like it?
1 Read more
Load more