Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
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January 28, 2018
Joe Pine - Placemaking is About Experience

The Year of Retail Experiences

Take a tour through a Year of Retail Experience I have long lamented that the industry that has needed to embrace the Experience Economy more than […]
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January 16, 2018
The New Era of Experience Personalization- Its the Experience Economy Stupid

The New Era of Experience Personalization

Embrace the new era of Experience Personalization That’s what my client RichRelevance – the world’s leading personalization provider as its website attests – is calling it […]
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October 22, 2017

Relaying Remarkable Memories

In preparation for the upcoming Thanksgiving-Christmas holiday season, the EAT section in my local St. Paul Pioneer Press (yes, I still read daily newspapers – three […]
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