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Observations, insights, rants, and assorted loose ends on things we notice in the world.
May 24, 2020
It’s often said that any publicity is good publicity, so we’re glad to see attention given to the importance of a thriving Experience Economy in the recent New […]
April 20, 2020
It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.
March 26, 2020
From the outset of our musings on the Experience Economy, we've advocated charging admission for experiences, asking this provocative question:
What would you do differently if you charged admission?
February 17, 2020
The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone to […]