Observations, insights, rants, and assorted loose ends on things we notice in the world.

March 26, 2020
charging admission

Think Richly About Charging Admission Fees

From the outset of our musings on the Experience Economy, we've advocated charging admission for experiences, asking this provocative question: What would you do differently if you charged admission?
February 17, 2020

The Economic Impact of Experiences

The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone to […]
February 3, 2020
Entropic Tourism

Entropic Tourism?

I really enjoyed Joe’s contribution to this online forum with various “2020 Predictions” about “Sustainable Tourism.” If you’ve not yet seen his thoughts, do check them […]
February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
November 25, 2019

Reflections on Models of Experiential Value

The Sweet Spot, Flow, and Calling Commonalities in Models of Experiential Value I’ve long been fascinated with the relationship between (a) our Four Experiential Realms model […]