Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
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November 19, 2018
world experience markers

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this is […]
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October 5, 2018
Lego - Modularity

The Power of Modularity

I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect. When […]
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January 28, 2018
Joe Pine - Placemaking is About Experience

The Year of Retail Experiences

Take a tour through a Year of Retail Experience I have long lamented that the industry that has needed to embrace the Experience Economy more than […]
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