Pine & Gilmore's Thoughts

hybrid experiences model
Experience Economy
Joe Pine

The Model for Hybrid Experiences

Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.

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Embracing-The-Employee-Experience
Employee Experiences
Joe Pine

Embracing The Employee Experience

I have long known that the ideas, principles, and frameworks of the Experience Economy (and The Experience Economy) apply to the employee experience, and finally,

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woman alone in the stands
Experience Economy
Joe Pine

Experience-led Transformation

It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.

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Experience Economy
Joe Pine

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this

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Joe Pine
Joe Pine

The Power of Modularity

I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect.

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Experience Economy
Joe Pine

Relaying Remarkable Memories

In preparation for the upcoming Thanksgiving-Christmas holiday season, the EAT section in my local St. Paul Pioneer Press (yes, I still read daily newspapers –

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Memorabilia + Media
Experience Economy
Joe Pine

Memorabilia Vs. Media

The “M” of “THEME” In my recent post, THEME the Experience, I discussed how that five-letter mnemonic led Jim and me to discover some pretty

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