Pine & Gilmore's Thoughts

Experience Economy
Joe Pine

THEME the Experience

In my last post, Just a List of Stuff , I described how the use of that phrase indicated that, while you may have a

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Customer Experience and Management Frameworks
Experience Economy
Joe Pine

Just a List of Stuff

Jim and I often joke that we should have named our firm “Frameworks ‘R’ Us,” for frameworks are at the core of everything we do

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Experience Economy
Joe Pine

Your Competition? The World

I was asked by Shopping Centre News of the Netherlands to contribute on article on what the Experience Economy means for the retail industry today.

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EMPLOYEE EXPERIENCES
Employee Experiences
Joe Pine

Employee Experiences

The Employee Experiences Economy I have long thought that, in order to stage an engaging experience for your customers, you have to stage an engaging

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Experience Economy
Joe Pine

Live (Nation) Experiences

The wonderful futurists at TrendWatching included the “Virtual Experience Economy” as one of their Five Consumer Trends for 2017. What they say about this “Virtual

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