
Introducing Experience Platforms
What do you get when you cross the Experience Economy with the Platform Revolution? XPlatform — experience platforms that can greatly expand one’s business.
What do you get when you cross the Experience Economy with the Platform Revolution? XPlatform — experience platforms that can greatly expand one’s business.
Today’s inflationary times brought to mind something I’d been thinking about for a while – how the shift into today’s Experience Economy is not properly taken into account by the government.
Being in the transformation business means helping customers achieve their aspirations and ideally charging for the demonstrated outcomes customers attain – being paid on customer success, in other words.
By applying the Velveteen Principles to businesses and their economic offerings, learn how companies can achieve authenticity in business.
Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.
I have long known that the ideas, principles, and frameworks of the Experience Economy (and The Experience Economy) apply to the employee experience, and finally,
It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.
Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this
I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect.
Take a tour through a Year of Retail Experience I have long lamented that the industry that has needed to embrace the Experience Economy more
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