Observations, insights, rants, and assorted loose ends on things we notice in the world.

March 26, 2019
Happy Anniversary - 20 Years of The Experience Economy

Happy Anniversary, The Experience Economy

My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage, with […]
November 19, 2018
world experience markers

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this is […]
February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]
January 28, 2018
Joe Pine - Placemaking is About Experience

The Year of Retail Experiences

Take a tour through a Year of Retail Experience I have long lamented that the industry that has needed to embrace the Experience Economy more than […]