Observations, insights, rants, and assorted loose ends on things we notice in the world.

November 2, 2019
The Experience Economy: Competing for Customer Time, Attention, and Money

The Experience Economy: Competing for Customer Time, Attention, and Money

By Joe Pine & Jim Gilmore We are proud that Harvard Business Review Press is re-releasing The Experience Economy in hardcover, with books available in early […]
March 26, 2019
Happy Anniversary - 20 Years of The Experience Economy

Happy Anniversary, The Experience Economy

My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage, with […]
November 19, 2018
world experience markers

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this is […]
February 23, 2018
The Roles of a Chief Experience Officer

The Roles of the Chief Experience Officer

The Roles of the Chief Experience Officer By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which […]