Observations, insights, rants, and assorted loose ends on things we notice in the world.

February 17, 2020

The Economic Impact of Experiences

The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone to […]
November 2, 2019
The Experience Economy: Competing for Customer Time, Attention, and Money

The Experience Economy: Competing for Customer Time, Attention, and Money

By Joe Pine & Jim Gilmore We are proud that Harvard Business Review Press is re-releasing The Experience Economy in hardcover, with books available in early […]
March 26, 2019
Happy Anniversary - 20 Years of The Experience Economy

Happy Anniversary, The Experience Economy

My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage, with […]
November 19, 2018
world experience markers

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this is […]