Pine & Gilmore's Thoughts

Experience Economy
Joe Pine

Relaying Remarkable Memories

In preparation for the upcoming Thanksgiving-Christmas holiday season, the EAT section in my local St. Paul Pioneer Press (yes, I still read daily newspapers –

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Experience Economy
Pine & Gilmore

The 2017 EXPY & EMA Award Winners

Every year, at our annual thinkAbout event, we give out two awards, the Experience Stager of the Year, or EXPY, and the Experience Management Achievement,

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Memorabilia + Media
Experience Economy
Joe Pine

Memorabilia Vs. Media

The “M” of “THEME” In my recent post, THEME the Experience, I discussed how that five-letter mnemonic led Jim and me to discover some pretty

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Experience Economy
Joe Pine

THEME the Experience

In my last post, Just a List of Stuff , I described how the use of that phrase indicated that, while you may have a

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Customer Experience and Management Frameworks
Experience Economy
Joe Pine

Just a List of Stuff

Jim and I often joke that we should have named our firm “Frameworks ‘R’ Us,” for frameworks are at the core of everything we do

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Experience Economy
Joe Pine

Your Competition? The World

I was asked by Shopping Centre News of the Netherlands to contribute on article on what the Experience Economy means for the retail industry today.

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EMPLOYEE EXPERIENCES
Employee Experiences
Joe Pine

Employee Experiences

The Employee Experiences Economy I have long thought that, in order to stage an engaging experience for your customers, you have to stage an engaging

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Joe & Jim