Pine & Gilmore's Thoughts

Experience Economy
Joe Pine

Does Your Experience Have a Marker?

Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this

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Joe Pine
Joe Pine

The Power of Modularity

I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect.

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Experience Economy
Joe Pine

Relaying Remarkable Memories

In preparation for the upcoming Thanksgiving-Christmas holiday season, the EAT section in my local St. Paul Pioneer Press (yes, I still read daily newspapers –

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Experience Economy
Pine & Gilmore

The 2017 EXPY & EMA Award Winners

Every year, at our annual thinkAbout event, we give out two awards, the Experience Stager of the Year, or EXPY, and the Experience Management Achievement,

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Memorabilia + Media
Experience Economy
Joe Pine

Memorabilia Vs. Media

The “M” of “THEME” In my recent post, THEME the Experience, I discussed how that five-letter mnemonic led Jim and me to discover some pretty

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