Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.
I have long known that the ideas, principles, and frameworks of the Experience Economy (and The Experience Economy) apply to the employee experience, and finally,
It’s often said that any publicity is good publicity, so we’re glad to see attention given to the importance of a thriving Experience Economy in the
It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.
From the outset of our musings on the Experience Economy, we’ve advocated charging admission for experiences, asking this provocative question:
What would you do differently if you charged admission?
The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone
I really enjoyed Joe’s contribution to this online forum with various “2020 Predictions” about “Sustainable Tourism.” If you’ve not yet seen his thoughts, do check
The Sweet Spot, Flow, and Calling Commonalities in Models of Experiential Value I’ve long been fascinated with the relationship between (a) our Four Experiential Realms
By Joe Pine & Jim Gilmore We are proud that Harvard Business Review Press is re-releasing The Experience Economy in hardcover, with books available in
My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage,
