What do you get when you cross the Experience Economy with the Platform Revolution? XPlatform — experience platforms that can greatly expand one’s business.
Today’s inflationary times brought to mind something I’d been thinking about for a while – how the shift into today’s Experience Economy is not properly taken into account by the government.
Being in the transformation business means helping customers achieve their aspirations and ideally charging for the demonstrated outcomes customers attain – being paid on customer success, in other words.
By applying the Velveteen Principles to businesses and their economic offerings, learn how companies can achieve authenticity in business.
Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.
I have long known that the ideas, principles, and frameworks of the Experience Economy (and The Experience Economy) apply to the employee experience, and finally,
It’s often said that any publicity is good publicity, so we’re glad to see attention given to the importance of a thriving Experience Economy in the
It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.
From the outset of our musings on the Experience Economy, we’ve advocated charging admission for experiences, asking this provocative question:
What would you do differently if you charged admission?
The year 2020 — marking the first full year after the twentieth anniversary of the publication of The Experience Economy — seems a suitable milestone
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